Sky Harbor Property Info

Sky Harbor Property Info

Sky Harbor Property Information

 

Paying Rent
Rent is due on the 1st day of each month. A late fee of $35 will be assessed on the 5th day of each month. You may drop off payments in the office, or in the drop box located at the front of the clubhouse. Rent can be paid with any of the following payment options:
  • Check – Rent checks should be made payable to: Sky Harbor and include your building and apartment number on them
  • Money Order
  • Online via Resident Services 
    • Electronic Check – One-time payments or automatic monthly payments
    • Debit or Credit Card – Visa or MasterCard (3% convenience fee added
Lockouts
If you get locked out, please call the leasing office. If it’s after office hours call the emergency maintenance line and our 24 hour maintenance team can let you back in.
Recycling & Trash
Dumpsters & recycling bins are located in the parking lots.
  • All garbage is to be bagged & placed inside the dumpster.
Mail & Packages
Please call the US Postal Service for any mail related questions: 1-800-ASK-USPS
  • The USPS requires all resident’s names to be on their mailbox in order to receive mail
  • UPS/FedEx/Other delivery companies can deliver packages to the office. Your name MUST be on the package.
Pet Policy
Your building permits cats and small dogs (max. 75 lbs at maturity).
  • Please contact the office before bringing a pet home
Fuse Boxes & Circuit Breakers
The circuit breaker box is located in your kitchen or hallway.
  • If a breaker blows, locate your fuse box and flip the switch that is facing the opposite direction
  • If you are unsure, please contact the office
Sky Harbor Contacts
Leasing Office Phone Number
859-647-6380
Uptown Corporate Office
513-861-9394
Leasing Office Address
1735 Tanglewood Court
Burlington, KY 41005
Website
www.uptownrents.com
Property Manager
knerenberg@uptownrents.com
Assistant Property Manager
kalexander@uptownrents.com
Local Area Services
Duke Energy (Gas/Electric)
800-544-6900
Cincinnati Bell (Cable/Internet/Phone)
513-397-9591
Cincinnati Coin Laundry
513-542-9800
Post Office
1-800-ASK-UPS
Non-Emergency Police Dept
859-334-2119
Non-Emergency Fire Dept
859-586-6178
Office Hours
Monday: 9am-6pm               Tuesday: 9am-5pm              Wednesday: 9am-5pm
Thursday: 9am-6pm            Friday: 9am-4pm                  Saturday: 10am-3pm
Rent & Water Payments
Paying online is fast and easy, and saves you a trip to our office! It will also streamline your payments directly to your account, eliminating processing errors and allowing faster posting to your tenant ledger. To submit an online payment you will need to register on our tenant portal. Rent and water can be paid together.
Here are step by step instructions on how to pay your rent online:
  1. Go to rentcafe.com.
  2. If you are registered, enter your email and password and click “Sign In.” If you have not yet registered, click the “Click here to register” link under the “Sign In” button.
  3. Click the “Payment Accounts” tab to enter your payment information to be saved for future use.
    1. Click “Add Bank Account” or “Add Credit Card” – Please keep in mind there is a 3% convenience fee if you choose to pay with a debit or credit card.
  4. After entering your payment information in the new window, click “Save.” You should receive an email within seconds confirming your added payment account.
  5. Go back to the “Payments” tab and click “Make a one-time payment” in the top right corner. OR see #10 to set up recurring monthly payments.
    1. If you have outstanding charges, they will show up at the top of the page. You can change the amount you’d like to pay per line item in the Payment Amount field.
    2. If you do not have any charges outstanding (monthly rent charges will not show up until the 1st of each month), you can enter your payment in the “Extra Payment Amount field.”
    3. Click “Submit Payment” on the next screen to submit your payment.
  6. OR Click the “Auto-pay Setup” tab to set up automatic monthly payments.
    1. Select your payment account and enter your start/end dates as well as the amount you want to pay each month. Your payment will be deducted on the 2nd or the 3rd of the month. On the next page click “Set Up Auto-pay” to set it up.
Maintenance Requests
Non-Emergency Maintenance Requests
During Office Hours
  • Call 859-647-6380 to submit your maintenance request.
After Office Hours
All maintenance requests received during non-office hours will be submitted the next working day.
  • Call 859-647-6380 and leave a voicemail for the office staff.
  • Log into Resident Services to submit a maintenance request online.
Emergency Maintenance Requests
During Office Hours
  • Call 859-647-6380
  • Do not email or submit emergency maintenance requests online, they may not be reviewed immediately.
After Office Hours
  • Call 859-647-6380 and follow the automated prompt to be connected to the on call emergency maintenance technician.
What Constitutes an Emergency?

An Emergency is:

  • A major leak
  • A lockout
  • A break in (a window or door broken and security is compromised)
  • A sewage backup
  • You do not have heat (outside temperature is below 55 degrees and your apartment temperature is below 64 degrees)

An Emergency is Not:

Disposal, oven/stove/microwave, or dishwasher not working.  Your refrigerator is not cooling.  The laundry machine is not working.

Reminders
When a maintenance request is made:
  • Permission is granted to enter the unit for repair. If you desire to be home for repair you must let the staff know when you submit the request.
  • You do not need to be home during repair
  • Please remind us if you have any pets that could escape
  • After work is performed, the maintenance technician will leave a door tag stating that they were in your apartment and any notes about their visit
  • Tenant must attempt to plunge stopped up toilet before calling for maintenance.
FAQ/Troubleshooting
Is your dishwasher not turning on?
  • Try flipping the kitchen wall switch that does not work a light
Is your garbage disposal not turning on?
  • Try pushing the reset button located on the bottom of the disposal under the sink
Is your smoke detector beeping every 30-60 seconds?
  • Try changing the battery
  • Smoke detectors use 9-volt batteries, which can be purchased at a grocery store
Is your thermostat not working?
  • Try turning on the Heat or Central Air
  • Try turning switching the fan to Auto
Are some of your outlets and/or lights not working?
  • Check the fuse box or circuit breaker