Ready To Move In?
Here’s what you need to know!
You may already have a Resident Services account from registering during the rental application process, but please visit our Resident Services page to login and/or sign up now. With a Resident Services account you can:
- Pay your rent (visit each month or set up auto pay)
- Submit maintenance requests
- View your lease and other important documents
Opt In for Text Messaging:
Why Opt In? Because it’s easy, convenient, and the quickest way for us to communicate important information to you! You can opt out at any time. By opting in to receive text messages from us, you will receive:
- Information regarding maintenance emergencies
- Status updates regarding maintenance requests
- Notifications regarding any apartment showings and/or inspections
- Information regarding upcoming community events
Key Pick Up:
Keys can be picked up after 2:00pm at our main office in Clifton or at the leasing office for our communities with on-site staff. We will contact you prior to your move in date if you are able to pick up your keys before 2:00pm. Your portion of the first month’s rent must be paid in order to receive your set of keys. You can prepay your first rent installment online through Resident Services for expedited key pick up.
If you have prepaid for a parking space, you will receive your parking pass with your keys on your move in date. We cannot give you a parking pass if you have not paid for it. You are able to pay for parking on your move in date if there are still spaces available for purchase. Please contact the office to determine if parking is still available and complete the Parking Request Form, then submit your payment through Resident Services. A parking space, if available, will only be held once payment is received.
Renter’s insurance is required as part of your lease agreement. Each lease holder will need to provide proof of their own renter’s insurance prior to move in. You can upload your proof of insurance through Resident Services by navigating to “Lease” then “Insurance”. If you do not have a renter’s insurance policy, our preferred insurance provider is Resident Shield. You can sign up ahead of time on Resident Shield’s Website. All Resident Shield policies will be automatically uploaded to your account, so you do not have to send it to us.
Once you move in your name needs to be clearly noted on your mailbox. The post office will not deliver mail if the name on the mailbox does not match the name on the mail. Also, make sure to contact the United States Postal Service to get your mail forwarded to your new address. You can do this on the USPS Website.
Are you in need of furniture for your new apartment? Check out Cort Furniture for furniture rental. They have lots of options and packages. They can also be reached at 513-777-6104.
Prior to your move in date, you will need to contact Duke Energy to transfer electric and gas (if applicable) service into your name starting on the first day of your lease. You can do this online on Duke Energy’s website or by calling 1-800-544-6900.
Water (Single Family Homes Only):
If you are responsible for water service (see your lease agreement), you will also need to contact Greater Cincinnati Water Works to transfer service into your name. You can do this on line on GCWW’s website or by calling 513-591-7700.
There are several cable and internet providers in the area. The most popular providers are Cincinnati Bell and Spectrum. Our properties are all pre-wired, but you will need to schedule an install date with your chosen provider to have their technician meet you at your apartment to set up your service. Make sure to schedule a time after 2:00pm as we cannot give you access to the apartment for install prior to your move in date or time. Please visit the providers website or call them directly for more information: Cincinnati Bell’s Website / 513-397-9591 (Option 1) or Spectrum’s Website / 1-855-567-6394.
PLEASE NOTE – the following buildings are pre-wired for Cincinnati Bell ONLY and Spectrum is NOT an option:
- Euclid Square
- Vine Street Flats
- Views on Vine
- 65 West
- 101 Corry
Move In Reports vs. Maintenance Requests
Move In Reports:
Move in reports are due within two weeks of moving in. These reports are intended to document the current conditions of your apartment so we are aware when we evaluate the condition for your deposit refund at move out. If you see any scrapes, scuffs, or anything else, please note them on the Move In Report. You can access this report through Resident Services page by clicking the GREEN home button on the left. You’ll see a link to the report under announcements. This form is not intended for immediate need maintenance requests and items listed on this form will not be addressed.
Maintenance requests should be submitted as needed. If there is something that needs to be repaired, you will then need to fill out a Maintenance Request in addition to your Move In Report. The link for this request is listed in the same spot in Resident Services underneath the Move In Report link under “Announcements.” Please note these are two separate forms.
More questions? Contact Us!